Special Notice

Preparedness Plan/Employee Guidelines for Re-opening

We know this has been an odd and unfamiliar time for us all and we have no doubt we will all be changed for the better as time begins to get back to our new normal. Our commitment to our families and our community is stronger than ever. Only through all of our cooperative effort will we be able to establish and maintain the safety and health of our associates and customers.

We are excited to get back to work, while continuing to implement new strategies, guidelines and preparedness plans to better serve our community. We are working hard to navigate our temporary new normal, while being there for all of you.

We would like to update you on the steps we are taking to ensure the safety of staff and our clients:

~ Employee Interaction ~

Preemptive Employee Screening

  • Report to management any travel out of state in the last 14 days, or any travel plans you have in the next two months.
  • All employees are expected to screen themselves daily before coming to work. If you exhibit any of the following symptoms, you MUST stay home.
    • Fever
    • Cough
    • Body aches
    • Shortness of breath (difficulty breathing)
    • Chills
    • Sore throat
    • New loss of taste or smell
  • Upon arrival at work, each employee must check in with the designated person to have your temperature checked.

Social Distancing

  • Always keep 6 feet between you and other employees when possible.
  • We all miss each other’s company, but please resist the temptation to congregate with other employees.
  • We are depending on everyone to help monitor social distancing.
  • We are instituting a no contact policy (no hugs, handshakes, or other close contact).

Use of Masks

  • During Phase 1 of re-opening, in an abundance of caution, all employees are required to wear a mask while in the workplace.
  • You are welcome to bring your own mask, or we will make every effort to provide masks in a variety of disposable and washable types.
  • For security reasons, customers will be required to lower their masks below their chin while at the front door and immediately place it back over their face prior to entering the store.

Use of Gloves

  • We will provide disposable gloves in a variety of sizes for use.
  • Please remember, gloves can get contaminated and can sometimes be a false sense of security.

Washing Hands

  • Regularly washing your hands with soap for 20 or more seconds, preferably in hot water, remains one of the best ways to avoid contracting the virus.
  • When hand washing is not possible, hand sanitizer should be used as an alternative.

Etiquette for Coughing/Sneezing

  • Completely cover your cough and or sneeze into your elbow or with a tissue when possible and immediately discard the tissue.
  • Use a sleeve if you do not have a tissue.
  • Wash your hands immediately.

Designated Phones, Computers, and Workspace

  • Each person should only use his or her own designated phone – no shared phones.
  • When possible, do not share computers. If you do have to use a shared computer, use gloves for the keyboard, touch screen, and mouse.
  • Keep your workspace clean and disinfected and help to always clean shared areas.

Break Room / Restroom / Elevator

  • No communal or shared food until further notice.
  • There will be a limit of one person per table in the break room.
  • Please be extra aware of high traffic surfaces, such as refrigerator handle, vending machine, ice machine, coffee pot, etc. Wear disposable gloves when handling these items, or disinfect before and after handling them, and wash your hands.
  • Clean and sanitize your area before and after you leave the break room or restroom.

Sanitizing and Disinfecting

  • Every employee will be issued your own personal spray bottle of disinfectant. It is made up of 20% alcohol, plus hospital grade disinfectant. Please put your name on your bottle immediately.
  • This solution can be used to clean hard surfaces, glass, jewelry, and hands. You can also use it to spray your mask for longer use.
  • We will also have larger spray bottle available for general surface cleaning.
  • The personal spray bottles and larger spray bottles can be refilled with a 5-gallon container available at each store.
  • Every employee is expected to spend time cleaning general areas including shared areas, door handles, showcase glass, computers, copy machines, credit card machines, etc.

Option for PTO

  • If you are in a high-risk category, or are uncomfortable coming to the workplace, you may choose to take PTO time and stay home.

~ Customer Interaction ~

Social Distancing

  • We will limit the number of customers in the store at any one time, while also working with limited staff.
  • Always keep 6 feet between you and customers when possible.
  • We are instituting a no contact policy (no hugs, handshakes, or other close contact).

Use of Masks

  • We are requiring employees to wear masks and we will also be requiring customers to wear masks.
  • We will be taking customer’s temperature at the door.
  • Masks are not only used to protect each other, but to protect our customers as well.

Use of Gloves

  • While gloves are not infallible, they can help to protect ourselves and others.
  • Using gloves with customers is a requirement.

Washing Hands

  • The best thing you can do when you greet or engage with a customer is to pause and use hand sanitizer where the customer can clearly see you.

Candy Bar / Beverage Station

  • We will temporarily suspend our Candy Bar on the sales floor.
  • If you give a customer a bottled water or other drink, please always use gloves.

Customer’s Jewelry / Watches

  • If a customer brings in a watch or jewelry to be looked at or repaired, disinfect the item before handling it.
  • Use gloves to place the item in a small zip lock baggie (or have the customer drop it in the baggie) and spray our disinfectant solution in the baggie, completely covering the surface of the item. Leave it in there for over 30 seconds.
  • You can then inspect the item and put it in a job envelope or the ultrasonic if it is something that can go in the ultrasonic.
  • Ask customers to leave quick repairs, such as watch batteries, and promise several days ahead, so you can take your time and proper precautions in handling the item.

Stock Merchandise

  • Any merchandise that you or a customer has handled should be left out for cleaning.
  • Immediately after showing the items, you should disinfect the merchandise using the same method described above, in addition to the ultrasonic.

Handling Payments

  • When possible, do not handle customer’s credit cards. Use our chip readers, where the customer can place the card in the reader.
  • If the customer handles the card reader or a pen, please disinfect those items after use.
  • Encourage payment in advance of customer’s picking up items and offer curbside pickup.

Curbside Pickup

  • We will offer curbside pickup for any completed repair item or new sale. Instruct the customer to call the store upon arriving, let us know the make and model of the vehicle and we will deliver the package curbside.

Sanitizing and Disinfecting

  • Again, this is everyone’s job.


  • This Preparedness Plan has been communicated to all associates. We must all work together to promote a safe, clean and healthy work environment.

Thank you for your continued support, patience and understanding. We truly look forward to seeing you soon.